The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application

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The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application

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Title: The Impacts of Service Quality towards Customer Satisfaction, Revisit Intention and e-WOM in Restaurants: A DINESERV Model Application
Author: Adane, Daniel Temesgen
Advisor: Javed, Mohsin
Abstract: The thesis aims to assess the impact of restaurant service quality on customer satisfaction, revisit intention, and electronic word of mouth in the Czech Republic. It applies a DINESERV model and an explanatory design. Afterwards, it proposes a strategic plan for restaurateurs.
URI: http://hdl.handle.net/10563/57341
Date: 2025-02-10
Availability: Bez omezení
Department: Ústav podnikové ekonomiky
Discipline: -


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